HJL saxophone straps are made with the utmost of care. All the bracelets are handmade and handled with great attention by to be able to give you the best possible quality. Therefore I provide a 6-month guarantee from the date of purchase. If for some reason there is a defect in your HJL strap within this period of time, I will exchange it for a new one. Please send an email with your question and order number to email@example.com. I will get back to you within 24 hours to solve your problem.